Remedy Triggering Output and Integration

Overview

This output type sends notifications and alerts to a specified Remedy URL.

Review Sample Configuration

The following sample configuration displays an output without the name of the organization-level integration:

  - name: remedy-default
      type: remedy
      endpoint: "localhost"
      token: remedy-token
      notify_content:
        custom_fields:
          "test-field": "test"
      custom_headers:
        X-header1: "test-header"

Review Parameters 

Review the following parameters that you can configure in the Edge Delta App.

name

Required

Enter a descriptive name for the output or integration.

For outputs, this name will be used to map this destination to a workflow.

Review the following example: 

name: remedy-default

integration_name

Optional 

This parameter refers to the organization-level integration created in the Integrations page. 

If you need to add multiple instances of the same integration into the config, then you can add a custom name to each instance via the name parameter. In this situation, the name should be used to refer to the specific instance of the destination in the workflows.

Review the following example: 

integration_name: ed-alert-remedy

type

Required

Enter remedy.

Review the following example: 

type: remedy

endpoint

Required

Enter the Remedy API endpoint.

Review the following example: 

endpoint: "localhost"

username

Optional 

Enter the username for Remedy basic authentication.

You must enter a token or a username/password.

password

Optional 

Enter the password for Remedy basic authentication.

You must enter a token or a username/password.

token

Optional 

Enter the Remedy token.

You must enter a token or a username/password.

Review the following example: 

token: remedy-token

custom_headers and custom_fields

Optional 

This parameter is used to customize the notification content.

If you do not want to use default fields in a notification, then you can create custom headers and fields.

To learn more, see Review Notify Content Parameters.

Review the following example:

      notify_content:
        custom_fields:
          "test-field": "test"
      custom_headers:
        X-header1: "test-header"