Service Now Triggering Output and Integration

Overview

This output type sends notifications and alerts to a specified Service Now API endpoint.

Review Sample Configuration

The following sample configuration displays an output without the name of the organization-level integration:

      - name: service-now-integration
        type: servicenow
        endpoint: "https://instance.service-now.com/api/now/table/incident"
        notify_content:
          advanced_content: |
            {
              'short_description': 'Raw POST Anomaly Detected: {{.ProcessorDescription}}',
              'assignment_group':'287ebd7da9fe198100f92cc8d1d2154e',
              'urgency':'2',
              'impact':'2'
            }

Review Parameters

Review the following parameters that you can configure in the Edge Delta App.

name

Required

Enter a descriptive name for the output or integration.

For outputs, this name will be used to map this destination to a workflow.

Review the following example: 

name: servicenow-integration

integration_name

Optional 

This parameter refers to the organization-level integration created in the Integrations page. 

If you need to add multiple instances of the same integration into the config, then you can add a custom name to each instance via the name parameter. In this situation, the name should be used to refer to the specific instance of the destination in the workflows.

Review the following example: 

integration_name: ed-alert-servicenow

type

Required

Enter servicenow.

Review the following example: 

type: servicenow

endpoint

Required

Enter the Service Now URL.

username

Optional 

Enter the username for Service Now basic authentication.

password

Optional

Enter the password for Service Now basic authentication.

custom_headers and custom_fields

Optional

This parameter is used to customize the notification content.

If you do not want to use default fields in a notification, then you can create custom headers and fields.

To learn more, see Review Notify Content Parameters.

notify_content: advanced_content

Optional 

A payload is JSON object that is used to define metadata about the message.

You are responsible for ensuring the validity of the JSON object. 

Additionally, configurations you make in this parameter will override all other configurations, including custom_fields, title, and disable_default_fields.

To learn more, see Review Template Values for Trigger Payloads.

Review the following example: 

notify_content:
  advanced_content: |
    {
      'short_description': 'Raw POST Anomaly Detected: {{.ProcessorDescription}}',
      'assignment_group':'287ebd7da9fe198100f92cc8d1d2154e',
      'urgency':'2',
      'impact':'2'
    }